PNC Bank: I spoke with a PNC Investment representative ab...
A PNC Bank customer review by GetHuman user ~I AM NOT THROUGH YET! from November 16th, 2017
Background on ~I AM NOT THROUGH YET!'s case
GetHuman: ~I AM NOT THROUGH YET! - can you tell our other PNC Bank customers when your case took place?
~I AM NOT THROUGH YET!: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~I AM NOT THROUGH YET! a list of common PNC Bank problems)
~I AM NOT THROUGH YET!: "Complaint" was why I was trying to call.
~I AM NOT THROUGH YET!'s review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I AM NOT THROUGH YET!: I spoke with a PNC Investment representative about an issue with me making a withdrawal. He was impersonal, monotone, and uncaring about the "snag". He then became sarcastic by having repeat information he had clarified at the beginning of the conversation. I asked him for the name of his supervisor and he paused as if he was annoyed with me and Barb. How unprofessional. I have been with the bank when it was Riggs since ****. It has gone to the dogs.
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~I AM NOT THROUGH YET!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I AM NOT THROUGH YET!: I'd give them a one out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~I AM NOT THROUGH YET!: For that I would say five out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~I AM NOT THROUGH YET!: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I AM NOT THROUGH YET! taken from his PNC Bank customer service problem that occurred on November 7th, 2017.