No matter what I call PNC Bank for, the represe...
A PNC Bank customer review by GetHuman user GetHuman-48648 from November 18th, 2017
Background on GetHuman-48648's case
GetHuman: GetHuman-48648 - can you tell our other PNC Bank customers when your case took place?
GetHuman-48648: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48648 a list of common PNC Bank problems)
GetHuman-48648: "Complaint" was why I was trying to call.
GetHuman-48648's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48648: No matter what I call PNC Bank for, the representatives are MOST unhelpful. Too bad PNC has gobbled up most of the other banks in town, we got stuck with them by default when National City closed. Some moron keeps trying to access our online acct, but cannot crack the password (and they never will), but this time they tried so many times they locked it. And of course, PNC now won't unlock it. So I guess the ultimate 'unlock' is closing the account and going elsewhere.
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
GetHuman-48648: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48648: I'd give them a two out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
GetHuman-48648: For that I would say one out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
GetHuman-48648: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48648 taken from his PNC Bank customer service problem that occurred on November 15th, 2017.