PNC Bank: Spent over an hour on hold, transferred around...
A PNC Bank customer review by GetHuman user ~Chad from November 12th, 2017
Background on ~Chad's case
GetHuman: ~Chad - can you tell our other PNC Bank customers when your case took place?
~Chad: Yes. It was evening, on November 2nd.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Chad a list of common PNC Bank problems)
~Chad: "Account Access" was why I was trying to call.
~Chad's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chad: Spent over an hour on hold, transferred around, punching in various numbers. When I got a real person it was inevitably the wrong department. After almost * hours of this, finally got where I needed but then I was out of time to deal with the issue. Get to start over tomorrow.
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~Chad: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chad: I'd give them a one out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~Chad: For that I would say five out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~Chad: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chad taken from his PNC Bank customer service problem that occurred on November 2nd, 2017.