PNC Bank: waited ** minutes then someone picked up the ph...
A PNC Bank customer review by GetHuman user ~Alternately Peeved from November 12th, 2017
Background on ~Alternately Peeved's case
GetHuman: ~Alternately Peeved - can you tell our other PNC Bank customers when your case took place?
~Alternately Peeved: Sure. It was morning, on November 2nd.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Alternately Peeved a list of common PNC Bank problems)
~Alternately Peeved: "Setup Account" was why I was trying to call.
~Alternately Peeved's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alternately Peeved: waited ** minutes then someone picked up the phone and purposefully disconnected me ... called back waited * minutes and reached a very good agent ... it is a quality of service luck of the draw ... sometimes excellent ... sometimes so not!
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~Alternately Peeved: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alternately Peeved: I'd give them a three out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~Alternately Peeved: For that I would say four out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~Alternately Peeved: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alternately Peeved taken from his PNC Bank customer service problem that occurred on November 2nd, 2017.