Pacific Gas and Electric: The lady who answered initially was extremely r...
A Pacific Gas and Electric customer review by GetHuman user ~Joel from November 23rd, 2017
Background on ~Joel's case
GetHuman: ~Joel - can you tell our other Pacific Gas and Electric customers when your case took place?
~Joel: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Pacific Gas and Electric, and if so, how?
GetHuman: And which of these common Pacific Gas and Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~Joel a list of common Pacific Gas and Electric problems)
~Joel: "Book appointment" was why I was trying to call.
~Joel's review of Pacific Gas and Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Pacific Gas and Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joel: The lady who answered initially was extremely rude and difficult to understand (muttering words). I asked for a supervisor and he was abrupt to begin with but warmed and by the time we hung up it sounded as though he may actually try to solve problem. We'll see.*NO PHONE NUMBER to be found on PGE.com. And your rates are going up!
GetHuman: Let's quantify your experience contacting Pacific Gas and Electric. On a scale of 1 to 5, how easy is it go get help on a Pacific Gas and Electric problem?
~Joel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joel: I'd give them a one out of five on communication.
GetHuman: And what about Pacific Gas and Electric's ability to quickly and effectively address your problem?
~Joel: For that I would say one out of five.
GetHuman: And finally- any advice for other Pacific Gas and Electric customers?
~Joel: Call them early in the day or late. Don't forget any personal or account information you might need for Pacific Gas and Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joel taken from his Pacific Gas and Electric customer service problem that occurred on November 20th, 2017.