Panera Bread: Accolades
A Panera Bread customer review by GetHuman user GetHuman40339 from December 7th, 2017
Background on GetHuman40339's case
GetHuman: GetHuman40339 - can you tell our other Panera Bread customers when your case took place?
GetHuman40339: Sure. It was evening, on November 29th.
GetHuman: Did you reach out to Panera Bread, and if so, how?
GetHuman: And which of these common Panera Bread customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman40339 a list of common Panera Bread problems)
GetHuman40339: "Make a reservation" was why I was trying to call.
GetHuman40339's review of Panera Bread customer service
GetHuman: So how would you sum up your experience for GetHuman's Panera Bread customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman40339: Accolades
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman40339: I live in Lexington MA and have over the years have found your cafes to be very inconsistent with the exception of the cafe on Fresh Pond in Cambridge MA. The manager "Brian" is without question a restaurateur's RESTAURATEUR. The Fresh Pond Cafe under Brian's leadership and guidance should be the model cafe that all of your operations aspire to. Brian is a polite, friendly, helpful, professional who is always at the customers's service. Panera needs more managers and more employees like Brian.
GetHuman: Let's quantify your experience contacting Panera Bread. On a scale of 1 to 5, how easy is it go get help on a Panera Bread problem?
GetHuman40339: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman40339: I'd give them a two out of five on communication.
GetHuman: And what about Panera Bread's ability to quickly and effectively address your problem?
GetHuman40339: For that I would say three out of five.
GetHuman: And finally- any advice for other Panera Bread customers?
GetHuman40339: Call them early in the day or late. Don't forget any personal or account information you might need for Panera Bread to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman40339 taken from his Panera Bread customer service problem that occurred on November 29th, 2017.