Panera bread overcharged me twice to the tune o...
A Panera Bread customer review by GetHuman user GetHuman-fergust from December 3rd, 2017
Background on GetHuman-fergust's case
GetHuman: GetHuman-fergust - can you tell our other Panera Bread customers when your case took place?
GetHuman-fergust: Yes I can. It was late at night, on November 24th.
GetHuman: Did you reach out to Panera Bread, and if so, how?
GetHuman: And which of these common Panera Bread customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-fergust a list of common Panera Bread problems)
GetHuman-fergust: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-fergust's review of Panera Bread customer service
GetHuman: So how would you sum up your experience for GetHuman's Panera Bread customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-fergust: Panera bread overcharged me twice to the tune of *** USD!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-fergust: I went to Panera Bread to purchase * $** dollar gift cards. When I went there the shift manager on duty was very helpful, and assisted me with my order. We swiped my card once for a total charge of **$. **On my side the POS said "Approved" on his side the POS said something to the effect of declined. ****** asked me to swipe my card a second time. The same thing happened. This time, I snapped a picture of the POS saying my charge was "approved". ***** insisted that the charge went through. I then checked my bank's app. There were TWO **$ pending transactions on my account. ***** insisted that my account was not charged. I then called my bank, Santander. Santander told me the charges were on my account as pending transactions. I put the bank representative on speaker. ****** did not believe the person on the other end was from the bank or that they were telling the truth. **At this point I began to get frustrated. Santander told me to contact Panera Bread corporate to complain about the issue. Santander told me that there was nothing they could do about this as the charges had to go through before I could dispute them. **I asked Ruben for the email for corporate for or ***** who is the general manager of Panera Bread at that location. He gave me the Panera Bread "central" number and the first name of the GM, himself and another representative ******. ******* was much more helpful and did not doubt my integrity as Ruben did. Ruben told me that there was no email for anyone in the store and I asked him for this information specifically. I called the central number twice and left * voicemails. Two for the admin assistant and one for ext **. Can't remember who this was. **Here is my complaint: I am now out of $*** and I have nothing to show for it. I am late to the party I was going to. I wanted to give * of my friends the $** cards as gifts, now I cannot. I've had to purchase * other cards for a lesser amount of money as I cannot afford to spend the same amount that I was going to spend (well which I have actually spent) at Panera. I am also late for said party. I am writing this email now as opposed to after the party because the details need to be fresh in my mind and I work * days a week. I worked today and I will be working tomorrow. I don't have the time to be writing these long emails. **I am very disappointed in the situation but equally with the customer service. I don't appreciate having my integrity doubted by the store management. I am not a thief and would not concoct some scheme to swindle Panera Bread out of a measly $***. **I will be making my displeasure known to anyone and any site that I feel will be able to help me resolve this situation. I need it resolved very quickly. That $*** belongs to me and I worked very hard for it. Believe me.**Here is my Yelp review of the situation:*https:**www.yelp.com*review*share*-MN*HvzroFTcybmg*LZvkg*review*gaz**QO*A*CEBhdXmiLwAg*I have not yet contacted the better business bureau or any business regulators as of yet. I haven't made any other social media posts besides the one on Yelp. My hope is that this can be resolved quickly and courteously. This will ofcourse be added to my experiences on any review sites. Thank you.
GetHuman: Let's quantify your experience contacting Panera Bread. On a scale of 1 to 5, how easy is it go get help on a Panera Bread problem?
GetHuman-fergust: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-fergust: I'd give them a five out of five on communication.
GetHuman: And what about Panera Bread's ability to quickly and effectively address your problem?
GetHuman-fergust: For that I would say two out of five.
GetHuman: And finally- any advice for other Panera Bread customers?
GetHuman-fergust: Call them early in the day or late. Don't forget any personal or account information you might need for Panera Bread to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-fergust taken from his Panera Bread customer service problem that occurred on November 24th, 2017.