Issue with Panera Bread
A Panera Bread customer review by GetHuman user GetHuman-ashlong from December 5th, 2017
Background on GetHuman-ashlong's case
GetHuman: GetHuman-ashlong - can you tell our other Panera Bread customers when your case took place?
GetHuman-ashlong: Yup. It was evening, on November 29th.
GetHuman: Did you reach out to Panera Bread, and if so, how?
GetHuman: And which of these common Panera Bread customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ashlong a list of common Panera Bread problems)
GetHuman-ashlong: "Cancel a reservation" was why I was trying to call.
GetHuman-ashlong's review of Panera Bread customer service
GetHuman: So how would you sum up your experience for GetHuman's Panera Bread customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ashlong: Issue with Panera Bread
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-ashlong: I had a girl her name is Ashleigh dyer she works in westmorland mall for Panera in greeensburg pa. She then tweeted about it on twitter and said"I probably spit in your food" all of the other co workers were laughing when returned to complain and then received a bread bowl with a hole in it this isn't the first time I have had problems here she also screamed at me in Panera infront of everyone in the restaurant using pervocitive language
GetHuman: Let's quantify your experience contacting Panera Bread. On a scale of 1 to 5, how easy is it go get help on a Panera Bread problem?
GetHuman-ashlong: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ashlong: I'd give them a one out of five on communication.
GetHuman: And what about Panera Bread's ability to quickly and effectively address your problem?
GetHuman-ashlong: For that I would say five out of five.
GetHuman: And finally- any advice for other Panera Bread customers?
GetHuman-ashlong: Call them early in the day or late. Don't forget any personal or account information you might need for Panera Bread to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ashlong taken from his Panera Bread customer service problem that occurred on November 29th, 2017.