Parrot USA: No reply to * emails over a week about a replac...
A Parrot USA customer review by GetHuman user ~mm from November 26th, 2017
Background on ~mm's case
GetHuman: ~mm - can you tell our other Parrot USA customers when your case took place?
~mm: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Parrot USA, and if so, how?
GetHuman: And which of these common Parrot USA customer issues best describes the reason you wanted to talk to them?
(Shows ~mm a list of common Parrot USA problems)
~mm: "Technical support" was why I was trying to contact.
~mm's review of Parrot USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Parrot USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mm: No reply to * emails over a week about a replacement they were supposed to send * weeks ago.*Called * times before getting someone who told me that the ** days they promised were not realistic because they are so much behind. After I insisted on getting an estimated date, hung up on me.
GetHuman: Let's quantify your experience contacting Parrot USA. On a scale of 1 to 5, how easy is it go get help on a Parrot USA problem?
~mm: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mm: I'd give them a one out of five on communication.
GetHuman: And what about Parrot USA's ability to quickly and effectively address your problem?
~mm: For that I would say one out of five.
GetHuman: And finally- any advice for other Parrot USA customers?
~mm: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Parrot USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mm taken from his Parrot USA customer service problem that occurred on November 23rd, 2017.