Partsgeek.com: Do your self a favor and don't order from Parts...

A Partsgeek.com customer review by GetHuman user ~Unhappy Customer from November 21st, 2017

Background on ~Unhappy Customer's case

GetHuman: ~Unhappy Customer - can you tell our other Partsgeek.com customers when your case took place?
~Unhappy Customer: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
~Unhappy Customer: I used the 800-541-9352 number I found for on the GetHuman Partsgeek.com customer phone number page I was on: Partsgeek.com Customer Service Phone Number
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Customer a list of common Partsgeek.com problems)
~Unhappy Customer: "Find a Part" was why I was trying to call.

~Unhappy Customer's review of Partsgeek.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Customer: Do your self a favor and don't order from Parts Geek.com. They send the wrong parts and won't accept returns. No customer hot line and they never get back to you.
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~Unhappy Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Customer: I'd give them a four out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~Unhappy Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~Unhappy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his Partsgeek.com customer service problem that occurred on November 13th, 2017.

Partsgeek.com

1.15 of 5 stars | 271 reviews

~Unhappy Customer's Partsgeek.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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