Partsgeek.com: Have tried to reach by e-mail and by phone no r...
A Partsgeek.com customer review by GetHuman user ~Bob Guilmette rgbgsg@metrocast from November 14th, 2017
Background on ~Bob Guilmette rgbgsg@metrocast's case
GetHuman: ~Bob Guilmette rgbgsg@metrocast - can you tell our other Partsgeek.com customers when your case took place?
~Bob Guilmette rgbgsg@metrocast: Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob Guilmette rgbgsg@metrocast a list of common Partsgeek.com problems)
~Bob Guilmette rgbgsg@metrocast: "Return an Order" was why I was trying to call.
~Bob Guilmette rgbgsg@metrocast's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob Guilmette rgbgsg@metrocast: Have tried to reach by e-mail and by phone no reply. An order was placed on **-** it is now **-** and still no order. No tracking * and maybe an e-mail saying order was processed and then an email saying our account was creddited do not know what is going on very dissapointed. Bob Guilmette ***-***-****
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~Bob Guilmette rgbgsg@metrocast: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob Guilmette rgbgsg@metrocast: I'd give them a four out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~Bob Guilmette rgbgsg@metrocast: For that I would say one out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~Bob Guilmette rgbgsg@metrocast: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob Guilmette rgbgsg@metrocast taken from his Partsgeek.com customer service problem that occurred on November 7th, 2017.