Partsgeek.com: THEY made the mistake on my order and sent me t...
A Partsgeek.com customer review by GetHuman user ~Success from November 19th, 2017
Background on ~Success's case
GetHuman: ~Success - can you tell our other Partsgeek.com customers when your case took place?
~Success: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Success a list of common Partsgeek.com problems)
~Success: "Find a Part" was why I was trying to call.
~Success's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Success: THEY made the mistake on my order and sent me the wrong box even though the ticket had the correct number. Have not been able to speak to anyone. They did send me an RA number but I will have to send the product back and hopefully get refunded on my dime.
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~Success: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Success: I'd give them a one out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~Success: For that I would say one out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~Success: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Success taken from his Partsgeek.com customer service problem that occurred on November 16th, 2017.