PayPal: Asked to speak with an agent regarding cancelli...
A PayPal customer review by GetHuman user ~nhhealey from November 27th, 2017
Background on ~nhhealey's case
GetHuman: ~nhhealey - can you tell our other PayPal customers when your case took place?
~nhhealey: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~nhhealey a list of common PayPal problems)
~nhhealey: "Billing" was why I was trying to call.
~nhhealey's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nhhealey: Asked to speak with an agent regarding cancelling a credit card. Apparently there is no opportunity for human*interaction. I am so frustrated and disgusted trying to achieve a simple task. Asked to "type these words in box below" and there are only numbers???? Isn't there a difference at PayPal??? Clear instructions are very helpful!!
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~nhhealey: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nhhealey: I'd give them a four out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~nhhealey: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
~nhhealey: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nhhealey taken from his PayPal customer service problem that occurred on November 22nd, 2017.