PayPal: I called to verify an email I receive involving...
A PayPal customer review by GetHuman user ~grandmother of six from November 20th, 2017
Background on ~grandmother of six's case
GetHuman: ~grandmother of six - can you tell our other PayPal customers when your case took place?
~grandmother of six: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~grandmother of six a list of common PayPal problems)
~grandmother of six: "Recover account" was why I was trying to call.
~grandmother of six's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grandmother of six: I called to verify an email I receive involving my account and asking for personal info. It was a fake and I was told to forward the email to paypal.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~grandmother of six: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grandmother of six: I'd give them a four out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~grandmother of six: For that I would say one out of five.
GetHuman: And finally- any advice for other PayPal customers?
~grandmother of six: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grandmother of six taken from his PayPal customer service problem that occurred on November 19th, 2017.