PayPal: I refuse to pay $** for a super simple question...
A PayPal customer review by GetHuman user ~old hag from November 15th, 2017
Background on ~old hag's case
GetHuman: ~old hag - can you tell our other PayPal customers when your case took place?
~old hag: Yes I can. It was late at night, on November 6th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~old hag a list of common PayPal problems)
~old hag: "Setup an account" was why I was trying to call.
~old hag's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~old hag: I refuse to pay $** for a super simple question. Will call my local computer guy who will tell me FREE over the phone. Crappy service of paypal if you ask me.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~old hag: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~old hag: I'd give them a four out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~old hag: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
~old hag: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~old hag taken from his PayPal customer service problem that occurred on November 6th, 2017.