PayPal seems to me to be a security threat. I b...
A PayPal customer review by GetHuman user GetHuman-290131 from November 14th, 2017
Background on GetHuman-290131's case
GetHuman: GetHuman-290131 - can you tell our other PayPal customers when your case took place?
GetHuman-290131: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-290131 a list of common PayPal problems)
GetHuman-290131: "Dispute a Charge" was why I was trying to call.
GetHuman-290131's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-290131: PayPal seems to me to be a security threat. I bought something from eBay and they billed me through PayPal even though I did not authorize PayPal to process my order. Shortly after I had an attempted credit card theft from over a **** miles away. The bank said the information was gathered through an electronic payment and not a cell phone picture. I cover my name with tape on the card to keep that from happening. I believe that the thieves got the information from PayPal. I'm glad the bank caught and stopped the illegal transaction. I have since closed my account with PayPal and eBay. I suggest you do the same.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
GetHuman-290131: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-290131: I'd give them a two out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
GetHuman-290131: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
GetHuman-290131: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-290131 taken from his PayPal customer service problem that occurred on November 9th, 2017.