PayPal: THE WORST. I HAD BETTER SERVICE WITH THE IRS. A...
A PayPal customer review by GetHuman user ~KANEDOO from November 14th, 2017
Background on ~KANEDOO's case
GetHuman: ~KANEDOO - can you tell our other PayPal customers when your case took place?
~KANEDOO: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~KANEDOO a list of common PayPal problems)
~KANEDOO: "Update account information" was why I was trying to call.
~KANEDOO's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KANEDOO: THE WORST. I HAD BETTER SERVICE WITH THE IRS. AND THEY ****. PAY-PAL ON THER WEB SITE SAYS CONTACT. YOU HIT CONNTACT AND THEN IT SHOWS A IMAGE OF A PHONE YOU HIT IT AND DOSE NOT GIVE YOU A PHONE NUMBER IT TAKES YOU AROUND IN CIRCLES. I AM NOT A MEMBER AND WOULD AVOID EVER BEING A MEMBER IF THIS IS HOW BUSINESS IS RUN. ABSOLUTLY THE WORST.THIS IS THE THIRD DAY WITH NO RESOLUTION.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~KANEDOO: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KANEDOO: I'd give them a four out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~KANEDOO: For that I would say one out of five.
GetHuman: And finally- any advice for other PayPal customers?
~KANEDOO: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KANEDOO taken from his PayPal customer service problem that occurred on November 12th, 2017.