PayPal: THEY STOLE MY MONEY! I have a small business th...
A PayPal customer review by GetHuman user ~lookitstony from November 5th, 2017
Background on ~lookitstony's case
GetHuman: ~lookitstony - can you tell our other PayPal customers when your case took place?
~lookitstony: Yes. It was morning, on November 2nd.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~lookitstony a list of common PayPal problems)
~lookitstony: "Billing" was why I was trying to call.
~lookitstony's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lookitstony: THEY STOLE MY MONEY! I have a small business that I take payments from my website through PayPal. Last week I was sent an email out of nowhere that my account now has "Limited Access" and it is unremoveable. This means that they have locked my account for * months and I am unable to remove any money from it. According to PayPal I am "Linked" to this mysterious other account or accounts and that is why. They refuse to tell me what account or who owns them or how I even got flagged as "linked" I have spoken to "Level * Limited Access" support and their manager and supposedly there is no one else I can speak too. I have $**** tied up in my account that I needed for this week as I am moving my mom from Florida to New York and I need the money to help pay for the moving truck and gas. I already have my plane ticket bought for the ride back as well. This is a great inconvenience and complete BS as I am the only person I know that uses Paypal. If you want to one day be locked out of your
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~lookitstony: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lookitstony: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~lookitstony: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
~lookitstony: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lookitstony taken from his PayPal customer service problem that occurred on November 2nd, 2017.