because payPal is not a bank and is a payment s...
A PayPal customer review by GetHuman user ~gary.roxene from November 19th, 2017
Background on ~gary.roxene's case
GetHuman: ~gary.roxene - can you tell our other PayPal customers when your case took place?
~gary.roxene: Yes I can. It was late at night, on November 17th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~gary.roxene a list of common PayPal problems)
~gary.roxene: "Account Access" was why I was trying to call.
~gary.roxene's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gary.roxene: because payPal is not a bank and is a payment service the law has not caught up to them and they make money by keeping customers at bay. YOU have to persist - they will not. I have been scammed by a rogue site for $**. They are going to repay it but they would not have had I not acted quickly and persistently.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~gary.roxene: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gary.roxene: I'd give them a two out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~gary.roxene: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
~gary.roxene: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gary.roxene taken from his PayPal customer service problem that occurred on November 17th, 2017.