Payflex.com: I faxed in some backup substantiation for a...
A Payflex.com customer review by GetHuman user ~momo from November 14th, 2017
Background on ~momo's case
GetHuman: ~momo - can you tell our other Payflex.com customers when your case took place?
~momo: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~momo a list of common Payflex.com problems)
~momo: "Coverage question" was why I was trying to call.
~momo's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~momo: I faxed in some backup substantiation for a **** claim they were rejecting, and it apparently got mixed in with another memebers **** requests for reimbursements. I spoke with a representative about both isses. Still no results on my rejected claim and my checking account now has $***.** in it that does not belong to me and some poor other memeber is waiting for their check. I told them in advance of this when I saw a pending payment, giving them time to reverse all the entries against my payflex card and to stop the pending payment. I even removed my direct deposit information so they had no account to deposit it in. I have now informed them I will certainly return a check to them for the full amount once they back out all the charges they have placed against my balance.
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~momo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~momo: I'd give them a five out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~momo: For that I would say two out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~momo: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~momo taken from his Payflex.com customer service problem that occurred on November 11th, 2017.