Payflex.com: This organizations's procedures are to deny cla...
A Payflex.com customer review by GetHuman user ~Down with pay flex from November 14th, 2017
Background on ~Down with pay flex's case
GetHuman: ~Down with pay flex - can you tell our other Payflex.com customers when your case took place?
~Down with pay flex: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Down with pay flex a list of common Payflex.com problems)
~Down with pay flex: "Make/Chase a claim" was why I was trying to call.
~Down with pay flex's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Down with pay flex: This organizations's procedures are to deny claims for any reason possible and make you resubmit numerous times to get reimbursed. They just spit out denial notices left and right.
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~Down with pay flex: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Down with pay flex: I'd give them a one out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~Down with pay flex: For that I would say five out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~Down with pay flex: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Down with pay flex taken from his Payflex.com customer service problem that occurred on November 5th, 2017.