Payflex.com: Payflex denied a dental claim even though we ha...
A Payflex.com customer review by GetHuman user ~Sherry from November 24th, 2017
Background on ~Sherry's case
GetHuman: ~Sherry - can you tell our other Payflex.com customers when your case took place?
~Sherry: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Sherry a list of common Payflex.com problems)
~Sherry: "Renew coverage" was why I was trying to call.
~Sherry's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sherry: Payflex denied a dental claim even though we have no dental coverage. After a long phone call they finally paid it. One week later, they denied a claim for a dental crown. This after another half hour on the phone with Inette with her kid crying in the background. She told me it takes two hours for the electronic documentation to appear in the system (on a claim that has been processed and denied). She also said that managers are not able to take calls. This is not over-this claim will be paid!!!!
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~Sherry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sherry: I'd give them a five out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~Sherry: For that I would say four out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~Sherry: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sherry taken from his Payflex.com customer service problem that occurred on November 20th, 2017.