Payflex.com: Their system cannot distinguish between a claim...

A Payflex.com customer review by GetHuman user ~cantstandthesystem from November 26th, 2017

Background on ~cantstandthesystem's case

GetHuman: ~cantstandthesystem - can you tell our other Payflex.com customers when your case took place?
~cantstandthesystem: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
~cantstandthesystem: I used the 800-284-4885 number I found for on the GetHuman Payflex.com customer phone number page I was on: Payflex.com Customer Service Phone Number
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~cantstandthesystem a list of common Payflex.com problems)
~cantstandthesystem: "Coverage question" was why I was trying to call.

~cantstandthesystem's review of Payflex.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cantstandthesystem: Their system cannot distinguish between a claim made in a prior year and the current year. Assumptions are made by the company and it is up to the consumer to take time, and their postage to rectify. My card is now suspended until they receive a reimbursement check from me via the mail, for an error made on their system plagued with shortcomings. And yes our company is paying them to manage our Health Savings. I have been also told not to use their snail paced website to pay providers use the card and pay over the phone. When I did this I was told I shouldn't have. I would recommend companies to stay away from this company unless they want a frustrated unhappy work force.
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~cantstandthesystem: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cantstandthesystem: I'd give them a five out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~cantstandthesystem: For that I would say four out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~cantstandthesystem: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cantstandthesystem taken from his Payflex.com customer service problem that occurred on November 19th, 2017.

Payflex.com

2.00 of 5 stars | 26 reviews

~cantstandthesystem's Payflex.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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