Payflex.com: Their wait times are horrific. They deny legiti...

A Payflex.com customer review by GetHuman user ~Belv from November 21st, 2017

Background on ~Belv's case

GetHuman: ~Belv - can you tell our other Payflex.com customers when your case took place?
~Belv: Yup. It was late at night, on November 14th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
~Belv: I used the 800-284-4885 number I found for on the GetHuman Payflex.com customer phone number page I was on: Payflex.com Customer Service Phone Number
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Belv a list of common Payflex.com problems)
~Belv: "Make/Chase a claim" was why I was trying to call.

~Belv's review of Payflex.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Belv: Their wait times are horrific. They deny legitimate claims which in turns wastes a lot of time appealing and even more time waiting on hold. Worst company I have ever had to deal with.
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~Belv: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Belv: I'd give them a two out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~Belv: For that I would say three out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~Belv: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Belv taken from his Payflex.com customer service problem that occurred on November 14th, 2017.

Payflex.com

2.00 of 5 stars | 26 reviews

~Belv's Payflex.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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