Payless ShoeSource: After four days of trying, I finally got someon...
A Payless ShoeSource customer review by GetHuman user ~Shannon from November 25th, 2017
Background on ~Shannon's case
GetHuman: ~Shannon - can you tell our other Payless ShoeSource customers when your case took place?
~Shannon: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to Payless ShoeSource, and if so, how?
GetHuman: And which of these common Payless ShoeSource customer issues best describes the reason you wanted to talk to them?
(Shows ~Shannon a list of common Payless ShoeSource problems)
~Shannon: "Change order" was why I was trying to contact.
~Shannon's review of Payless ShoeSource customer service
GetHuman: So how would you sum up your experience for GetHuman's Payless ShoeSource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shannon: After four days of trying, I finally got someone to answer after ** minutes on hold. Only to be told that the system hasn't updated but my order has shipped and that she was sorry she couldn't provide a tracking number at this time.
GetHuman: Let's quantify your experience contacting Payless ShoeSource. On a scale of 1 to 5, how easy is it go get help on a Payless ShoeSource problem?
~Shannon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shannon: I'd give them a three out of five on communication.
GetHuman: And what about Payless ShoeSource's ability to quickly and effectively address your problem?
~Shannon: For that I would say one out of five.
GetHuman: And finally- any advice for other Payless ShoeSource customers?
~Shannon: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Payless ShoeSource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shannon taken from his Payless ShoeSource customer service problem that occurred on November 21st, 2017.