Payless ShoeSource: mi name is Sharon, I live in panama , im a freq...

A Payless ShoeSource customer review by GetHuman user ~sharon from November 19th, 2017

Background on ~sharon's case

GetHuman: ~sharon - can you tell our other Payless ShoeSource customers when your case took place?
~sharon: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Payless ShoeSource, and if so, how?
~sharon: I used a email I found on the GetHuman Payless ShoeSource customer service contact info page: Contact Payless ShoeSource Customer Service
GetHuman: And which of these common Payless ShoeSource customer issues best describes the reason you wanted to talk to them?
(Shows ~sharon a list of common Payless ShoeSource problems)
~sharon: "Complaint" was why I was trying to contact.

~sharon's review of Payless ShoeSource customer service

GetHuman: So how would you sum up your experience for GetHuman's Payless ShoeSource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sharon: mi name is Sharon, I live in panama , im a frequent buyer at payless, just bought a new pair and since they fit perfect I used them that day paid **.** plus tax and dropped the ticket, because they fit, * hours later they completely tear aparte, they just broke, I took them to the store for they to see how bad quality or too much time in the heat of panama it just broke them, Sonia franco in multiplaza came to me and said im sorry I wont change them cause you don't have the ticket I couldn't believe it, she was very rude, and said she didn't care if I write to you, buecause they were not payless as you, they are separate from you. if its true they shouldn't have your name. I hope you take care of this
GetHuman: Let's quantify your experience contacting Payless ShoeSource. On a scale of 1 to 5, how easy is it go get help on a Payless ShoeSource problem?
~sharon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sharon: I'd give them a three out of five on communication.
GetHuman: And what about Payless ShoeSource's ability to quickly and effectively address your problem?
~sharon: For that I would say one out of five.
GetHuman: And finally- any advice for other Payless ShoeSource customers?
~sharon: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Payless ShoeSource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sharon taken from his Payless ShoeSource customer service problem that occurred on November 17th, 2017.

Payless ShoeSource

1.67 of 5 stars | 17 reviews

~sharon's Payless ShoeSource Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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