PennyMac Loan Services: I called this number and was able to speak with...
A PennyMac Loan Services customer review by GetHuman user GetHuman-20706 from November 16th, 2017
Background on GetHuman-20706's case
GetHuman: GetHuman-20706 - can you tell our other PennyMac Loan Services customers when your case took place?
GetHuman-20706: Sure. It was evening, on November 7th.
GetHuman: Did you reach out to PennyMac Loan Services, and if so, how?
GetHuman: And which of these common PennyMac Loan Services customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-20706 a list of common PennyMac Loan Services problems)
GetHuman-20706: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-20706's review of PennyMac Loan Services customer service
GetHuman: So how would you sum up your experience for GetHuman's PennyMac Loan Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-20706: I called this number and was able to speak with a person. At * p.m. eastern on a Friday night they were able to assist with clarifying my issue.
GetHuman: Let's quantify your experience contacting PennyMac Loan Services. On a scale of 1 to 5, how easy is it go get help on a PennyMac Loan Services problem?
GetHuman-20706: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-20706: I'd give them a four out of five on communication.
GetHuman: And what about PennyMac Loan Services's ability to quickly and effectively address your problem?
GetHuman-20706: For that I would say one out of five.
GetHuman: And finally- any advice for other PennyMac Loan Services customers?
GetHuman-20706: Call them early in the day or late. Don't forget any personal or account information you might need for PennyMac Loan Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-20706 taken from his PennyMac Loan Services customer service problem that occurred on November 7th, 2017.