PennyMac Loan Services: Today (April **th) it is raining again...but no...
A PennyMac Loan Services customer review by GetHuman user ~mikedotcom from November 27th, 2017
Background on ~mikedotcom's case
GetHuman: ~mikedotcom - can you tell our other PennyMac Loan Services customers when your case took place?
~mikedotcom: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to PennyMac Loan Services, and if so, how?
GetHuman: And which of these common PennyMac Loan Services customer issues best describes the reason you wanted to talk to them?
(Shows ~mikedotcom a list of common PennyMac Loan Services problems)
~mikedotcom: "Extension" was why I was trying to call.
~mikedotcom's review of PennyMac Loan Services customer service
GetHuman: So how would you sum up your experience for GetHuman's PennyMac Loan Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mikedotcom: Today (April **th) it is raining again...but not just outside our home but inside too.*Why? Because pennymac is holding the insurance claim funds hostage. Our insurance company cut the check to fix the roof in February this year, long before the rainy season began and now our house is growing mold in the attic along with rotting floors and flooded crawl space due to the rain comong through the roof and ceilings of our home. Why? Because pennymac thinks that my insurance money being held in an interest bearing account for just a few more weeks is more important than a US Army veteran and his wife's health and welfare. I would wish that all the "investors" of pennymac have to live in a place where water drips thru the ceilings...but I love my country and what it stands for, have fought for it, will still defend it, and can not in my good conscience wish that anybody living in this USA suffer such indignity and danger.
GetHuman: Let's quantify your experience contacting PennyMac Loan Services. On a scale of 1 to 5, how easy is it go get help on a PennyMac Loan Services problem?
~mikedotcom: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mikedotcom: I'd give them a five out of five on communication.
GetHuman: And what about PennyMac Loan Services's ability to quickly and effectively address your problem?
~mikedotcom: For that I would say one out of five.
GetHuman: And finally- any advice for other PennyMac Loan Services customers?
~mikedotcom: Call them early in the day or late. Don't forget any personal or account information you might need for PennyMac Loan Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mikedotcom taken from his PennyMac Loan Services customer service problem that occurred on November 21st, 2017.