PennyMac Loan Services: This has got to be BS. Every other review of th...
A PennyMac Loan Services customer review by GetHuman user ~Dunc57 from November 23rd, 2017
Background on ~Dunc57's case
GetHuman: ~Dunc57 - can you tell our other PennyMac Loan Services customers when your case took place?
~Dunc57: Yeah. It was late at night, on November 14th.
GetHuman: Did you reach out to PennyMac Loan Services, and if so, how?
GetHuman: And which of these common PennyMac Loan Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Dunc57 a list of common PennyMac Loan Services problems)
~Dunc57: "Request a loan" was why I was trying to call.
~Dunc57's review of PennyMac Loan Services customer service
GetHuman: So how would you sum up your experience for GetHuman's PennyMac Loan Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dunc57: This has got to be BS. Every other review of this company is horrible and I am one of those!*This is by far the worst mortgage company I have ever dealt with. They say they only send out bills twice a month on the **th and **st and that they only send it out after receiving your payment! What? What other company does business like this. It's a scam to collect late fees.*I am so discussed that I'm wiring the BBB my congressman and anyone else I can to get these $@&'s fined and hopefully put out of business.
GetHuman: Let's quantify your experience contacting PennyMac Loan Services. On a scale of 1 to 5, how easy is it go get help on a PennyMac Loan Services problem?
~Dunc57: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dunc57: I'd give them a three out of five on communication.
GetHuman: And what about PennyMac Loan Services's ability to quickly and effectively address your problem?
~Dunc57: For that I would say four out of five.
GetHuman: And finally- any advice for other PennyMac Loan Services customers?
~Dunc57: Call them early in the day or late. Don't forget any personal or account information you might need for PennyMac Loan Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dunc57 taken from his PennyMac Loan Services customer service problem that occurred on November 14th, 2017.