People's United Bank: After falling in love with my personal branch o...
A People's United Bank customer review by GetHuman user ~anonymous from November 26th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other People's United Bank customers when your case took place?
~anonymous: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to People's United Bank, and if so, how?
GetHuman: And which of these common People's United Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common People's United Bank problems)
~anonymous: "Complaint" was why I was trying to call.
~anonymous's review of People's United Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's People's United Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: After falling in love with my personal branch of People's at the University of Connecticut, I became a loyal customer. Even after i moved *,*** miles away I went through the hassle of keeping my account open, simply because I loved their service. However, I began receiving fees for having a student account and no longer being a student, which would have been fine had I been notified about it...which I was not. After months of receiving $** in fees showing up on my acct I started to get annoyed. When I called the customer service center they told me I needed to switch to a regular checking account and maintain direct deposit each bill cycle. Only problem with this is my job does not pay direct deposit and I notified the company it might take me some time to work that out. When not meeting the deadline for direct deposit they charged me $** even though I had a positive balance in my acct. When asking if they could make an exception while I get another job and get back on my feet they ref
GetHuman: Let's quantify your experience contacting People's United Bank. On a scale of 1 to 5, how easy is it go get help on a People's United Bank problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about People's United Bank's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other People's United Bank customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for People's United Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his People's United Bank customer service problem that occurred on November 21st, 2017.