Pepperidge Farm: Liked the fellow who answered the phone even th...
A Pepperidge Farm customer review by GetHuman user GetHuman-266098 from November 9th, 2017
Background on GetHuman-266098's case
GetHuman: GetHuman-266098 - can you tell our other Pepperidge Farm customers when your case took place?
GetHuman-266098: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Pepperidge Farm, and if so, how?
GetHuman: And which of these common Pepperidge Farm customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-266098 a list of common Pepperidge Farm problems)
GetHuman-266098: "Safety concern" was why I was trying to call.
GetHuman-266098's review of Pepperidge Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's Pepperidge Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-266098: Liked the fellow who answered the phone even though he was an automatic voice. Nice customers service person.
GetHuman: Let's quantify your experience contacting Pepperidge Farm. On a scale of 1 to 5, how easy is it go get help on a Pepperidge Farm problem?
GetHuman-266098: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-266098: I'd give them a two out of five on communication.
GetHuman: And what about Pepperidge Farm's ability to quickly and effectively address your problem?
GetHuman-266098: For that I would say three out of five.
GetHuman: And finally- any advice for other Pepperidge Farm customers?
GetHuman-266098: Call them early in the day or late. Don't forget any personal or account information you might need for Pepperidge Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-266098 taken from his Pepperidge Farm customer service problem that occurred on November 7th, 2017.