Pepperidge Farm: The operator was very nice. However, the teleph...
A Pepperidge Farm customer review by GetHuman user ~Roxy's Cafe from November 11th, 2017
Background on ~Roxy's Cafe's case
GetHuman: ~Roxy's Cafe - can you tell our other Pepperidge Farm customers when your case took place?
~Roxy's Cafe: Yeah. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Pepperidge Farm, and if so, how?
GetHuman: And which of these common Pepperidge Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~Roxy's Cafe a list of common Pepperidge Farm problems)
~Roxy's Cafe: "Complaint" was why I was trying to call.
~Roxy's Cafe's review of Pepperidge Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's Pepperidge Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roxy's Cafe: The operator was very nice. However, the telephone number ***-***-**** that she gave me to call I was unable to leave a messsage because the maibox was full. My complaint in the first place was that I have been leaving messages for * *** months and connot get anyone to return my calls at *** *** ****. I called this ***-***-**** number again and was told that the first number that I was given wasn't even the correct number that I should have been calling anyway. WHEW!!! Whst in the world!?! I called the new number ***-***-**** and left another message I have a Deli that serves Boar's Head Meat and Cheese and want a high quality bread tomake a good sandwich. Nature's Own answered on the first call and have called me back since wanting my business. Maybe I should think about what is important. LIKE CUSTOMER SERVICE!!
GetHuman: Let's quantify your experience contacting Pepperidge Farm. On a scale of 1 to 5, how easy is it go get help on a Pepperidge Farm problem?
~Roxy's Cafe: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roxy's Cafe: I'd give them a three out of five on communication.
GetHuman: And what about Pepperidge Farm's ability to quickly and effectively address your problem?
~Roxy's Cafe: For that I would say two out of five.
GetHuman: And finally- any advice for other Pepperidge Farm customers?
~Roxy's Cafe: Call them early in the day or late. Don't forget any personal or account information you might need for Pepperidge Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roxy's Cafe taken from his Pepperidge Farm customer service problem that occurred on November 2nd, 2017.