Philadelphia Inquirer: took * days ** times calling to reach the Inq...
A Philadelphia Inquirer customer review by GetHuman user GetHuman-321996 from November 8th, 2017
Background on GetHuman-321996's case
GetHuman: GetHuman-321996 - can you tell our other Philadelphia Inquirer customers when your case took place?
GetHuman-321996: Sure. It was late at night, on November 3rd.
GetHuman: Did you reach out to Philadelphia Inquirer, and if so, how?
GetHuman: And which of these common Philadelphia Inquirer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-321996 a list of common Philadelphia Inquirer problems)
GetHuman-321996: "Account Access" was why I was trying to call.
GetHuman-321996's review of Philadelphia Inquirer customer service
GetHuman: So how would you sum up your experience for GetHuman's Philadelphia Inquirer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-321996: took * days ** times calling to reach the Inquirer. All you get is a busy signal. When they finally answered the phone you were put on hold for ** mins. Spoke to supervisor and she said well you have to understand that we have alot of people calling. I don't have to understand any thing. It would be nice if they had a system that answered when someone calls and tells you that all lines are busy and wait time. No wonder people have stopped buy papers
GetHuman: Let's quantify your experience contacting Philadelphia Inquirer. On a scale of 1 to 5, how easy is it go get help on a Philadelphia Inquirer problem?
GetHuman-321996: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-321996: I'd give them a two out of five on communication.
GetHuman: And what about Philadelphia Inquirer's ability to quickly and effectively address your problem?
GetHuman-321996: For that I would say three out of five.
GetHuman: And finally- any advice for other Philadelphia Inquirer customers?
GetHuman-321996: Call them early in the day or late. Don't forget any personal or account information you might need for Philadelphia Inquirer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-321996 taken from his Philadelphia Inquirer customer service problem that occurred on November 3rd, 2017.