Phonesale.com: now that is * minutes before i had a return fro...
A Phonesale.com customer review by GetHuman user ~prisy4168 from November 17th, 2017
Background on ~prisy4168's case
GetHuman: ~prisy4168 - can you tell our other Phonesale.com customers when your case took place?
~prisy4168: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Phonesale.com, and if so, how?
GetHuman: And which of these common Phonesale.com customer issues best describes the reason you wanted to talk to them?
(Shows ~prisy4168 a list of common Phonesale.com problems)
~prisy4168: "Warranty claim" was why I was trying to call.
~prisy4168's review of Phonesale.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Phonesale.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~prisy4168: now that is * minutes before i had a return from the automated response. i have yet to hear back from them because i wanted to return a phone that really didn't fit the description i ordered. i wanted to return the phone, so i emailed them to get the RMA* so i could send it back and i have as yet to hear from them.. its been * days.. i left a message on their voice mail. will wait and see in the morning.
GetHuman: Let's quantify your experience contacting Phonesale.com. On a scale of 1 to 5, how easy is it go get help on a Phonesale.com problem?
~prisy4168: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~prisy4168: I'd give them a one out of five on communication.
GetHuman: And what about Phonesale.com's ability to quickly and effectively address your problem?
~prisy4168: For that I would say two out of five.
GetHuman: And finally- any advice for other Phonesale.com customers?
~prisy4168: Call them early in the day or late. Don't forget any personal or account information you might need for Phonesale.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~prisy4168 taken from his Phonesale.com customer service problem that occurred on November 15th, 2017.