Pioneer Electronics: Going on * weeks to get a replacement receiver...
A Pioneer Electronics customer review by GetHuman user ~Melted_mud from November 21st, 2017
Background on ~Melted_mud's case
GetHuman: ~Melted_mud - can you tell our other Pioneer Electronics customers when your case took place?
~Melted_mud: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to Pioneer Electronics, and if so, how?
GetHuman: And which of these common Pioneer Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~Melted_mud a list of common Pioneer Electronics problems)
~Melted_mud: "Repairs" was why I was trying to call.
~Melted_mud's review of Pioneer Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's Pioneer Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Melted_mud: Going on * weeks to get a replacement receiver. Been told * different ship dates and it has yet to ship. Always seem to be out of stock was event told **** would be it in a day. Still not receives them. Would never buy pioneer again based on their customer support alone.
GetHuman: Let's quantify your experience contacting Pioneer Electronics. On a scale of 1 to 5, how easy is it go get help on a Pioneer Electronics problem?
~Melted_mud: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Melted_mud: I'd give them a three out of five on communication.
GetHuman: And what about Pioneer Electronics's ability to quickly and effectively address your problem?
~Melted_mud: For that I would say two out of five.
GetHuman: And finally- any advice for other Pioneer Electronics customers?
~Melted_mud: Call them early in the day or late. Don't forget any personal or account information you might need for Pioneer Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Melted_mud taken from his Pioneer Electronics customer service problem that occurred on November 19th, 2017.