Pioneer Electronics: Terrible customer support. Impossible to contac...
A Pioneer Electronics customer review by GetHuman user ~rvpeterson from November 20th, 2017
Background on ~rvpeterson's case
GetHuman: ~rvpeterson - can you tell our other Pioneer Electronics customers when your case took place?
~rvpeterson: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to Pioneer Electronics, and if so, how?
GetHuman: And which of these common Pioneer Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~rvpeterson a list of common Pioneer Electronics problems)
~rvpeterson: "Repairs" was why I was trying to call.
~rvpeterson's review of Pioneer Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's Pioneer Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rvpeterson: Terrible customer support. Impossible to contact. Even through the "we will call you back" kept timing out after a couple minutes. No answer from email. And that *-*** number is a joke. I had different people from different states try to call that number from cell phones to land lines no one could get through
GetHuman: Let's quantify your experience contacting Pioneer Electronics. On a scale of 1 to 5, how easy is it go get help on a Pioneer Electronics problem?
~rvpeterson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rvpeterson: I'd give them a five out of five on communication.
GetHuman: And what about Pioneer Electronics's ability to quickly and effectively address your problem?
~rvpeterson: For that I would say five out of five.
GetHuman: And finally- any advice for other Pioneer Electronics customers?
~rvpeterson: Call them early in the day or late. Don't forget any personal or account information you might need for Pioneer Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rvpeterson taken from his Pioneer Electronics customer service problem that occurred on November 16th, 2017.