Pizza Hut: I have never had such poor customer service. C...
A Pizza Hut customer review by GetHuman user ~Mo from November 26th, 2017
Background on ~Mo's case
GetHuman: ~Mo - can you tell our other Pizza Hut customers when your case took place?
~Mo: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Pizza Hut, and if so, how?
GetHuman: And which of these common Pizza Hut customer issues best describes the reason you wanted to talk to them?
(Shows ~Mo a list of common Pizza Hut problems)
~Mo: "Trouble With the App" was why I was trying to call.
~Mo's review of Pizza Hut customer service
GetHuman: So how would you sum up your experience for GetHuman's Pizza Hut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mo: I have never had such poor customer service. Called ***-***-**** spoke to a kiaira not real sure how to spell gave address she could not pull up said let me put you on hold she hung up on me. Called back got her again Kiaira I said I just spoke to you and we got disconnected she said no you did not there are lots of people in customer service with the name kiaira. I find that hard to believe. She asked for address again and immidiately said call back and get the store can't find address. I said I did and the suggested to call *** number because I wanted online price. She started to raise her voice at me I asked for manager got Joann nice helped and added address. Mkkiaira Jamaica I think she said took my call at *:**. I told her how rude she was. After reading all the complaints online it appears you do not care how you treat a customer. Need to tell ms Kiaira who says there are so many with the same name she needs customer service skills.
GetHuman: Let's quantify your experience contacting Pizza Hut. On a scale of 1 to 5, how easy is it go get help on a Pizza Hut problem?
~Mo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mo: I'd give them a five out of five on communication.
GetHuman: And what about Pizza Hut's ability to quickly and effectively address your problem?
~Mo: For that I would say one out of five.
GetHuman: And finally- any advice for other Pizza Hut customers?
~Mo: Call them early in the day or late. Don't forget any personal or account information you might need for Pizza Hut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mo taken from his Pizza Hut customer service problem that occurred on November 19th, 2017.
Pizza Hut
1.72 of 5 stars | 97 reviews
~Mo's Pizza Hut Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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