Pizza Hut: We ordered pizza last Sat and it went all wrong...
A Pizza Hut customer review by GetHuman user ~Kristeena from November 23rd, 2017
Background on ~Kristeena's case
GetHuman: ~Kristeena - can you tell our other Pizza Hut customers when your case took place?
~Kristeena: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Pizza Hut, and if so, how?
GetHuman: And which of these common Pizza Hut customer issues best describes the reason you wanted to talk to them?
(Shows ~Kristeena a list of common Pizza Hut problems)
~Kristeena: "Refund a Charge" was why I was trying to call.
~Kristeena's review of Pizza Hut customer service
GetHuman: So how would you sum up your experience for GetHuman's Pizza Hut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kristeena: We ordered pizza last Sat and it went all wrong, they credited us $** to make it right. I go and order today and use my credit..... get to window to pick up pizza, she gave them to me at NO COST!!!! That is customer service! We had decided that when we used our credit that we were done with Pizza Hut, this completely changed our minds. Jennifer was the manger that helped us out tonight. (Sorry did not get last name)
GetHuman: Let's quantify your experience contacting Pizza Hut. On a scale of 1 to 5, how easy is it go get help on a Pizza Hut problem?
~Kristeena: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kristeena: I'd give them a four out of five on communication.
GetHuman: And what about Pizza Hut's ability to quickly and effectively address your problem?
~Kristeena: For that I would say three out of five.
GetHuman: And finally- any advice for other Pizza Hut customers?
~Kristeena: Call them early in the day or late. Don't forget any personal or account information you might need for Pizza Hut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kristeena taken from his Pizza Hut customer service problem that occurred on November 15th, 2017.
Pizza Hut
1.72 of 5 stars | 97 reviews
~Kristeena's Pizza Hut Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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