Playstation: One of the worst customer service,I ask them to...
A Playstation customer review by GetHuman user GetHuman-339122 from November 19th, 2017
Background on GetHuman-339122's case
GetHuman: GetHuman-339122 - can you tell our other Playstation customers when your case took place?
GetHuman-339122: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-339122 a list of common Playstation problems)
GetHuman-339122: "Hacked Account" was why I was trying to call.
GetHuman-339122's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-339122: One of the worst customer service,I ask them to help me reset my password and they said they need my user name and I told them my ps* was getting fixed and the repair shop lost my ps* and this was like almost * years ago,I gave them every thing else and they won't help.
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
GetHuman-339122: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-339122: I'd give them a one out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
GetHuman-339122: For that I would say three out of five.
GetHuman: And finally- any advice for other Playstation customers?
GetHuman-339122: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-339122 taken from his Playstation customer service problem that occurred on November 15th, 2017.