Plentyoffish: I had a question about the activation of my upg...
A Plentyoffish customer review by GetHuman user ~Bolo123 from November 25th, 2017
Background on ~Bolo123's case
GetHuman: ~Bolo123 - can you tell our other Plentyoffish customers when your case took place?
~Bolo123: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Plentyoffish, and if so, how?
GetHuman: And which of these common Plentyoffish customer issues best describes the reason you wanted to talk to them?
(Shows ~Bolo123 a list of common Plentyoffish problems)
~Bolo123: "Can't Login" was why I was trying to contact.
~Bolo123's review of Plentyoffish customer service
GetHuman: So how would you sum up your experience for GetHuman's Plentyoffish customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bolo123: I had a question about the activation of my upgrade service that I paid for and it was never activated. First I e-mailed them twice waited a week and not a single reply. I then called them Waited **mins on speaker phone and it just disconnected, i called back and waited about **mins and a recording answered and gave me options and to leave a message with a contact number, so after gave my message, and then the recording said the voice mail was full. I called back again over the next few days and still the same problem. I gave up and now I have reported them to my Credit Card company to get a refund, after their investigation I was refunded the money by Visa as I was told they to could not make contact. **** poor service, No Customer service at all and their site was misleading, they say its free but its not once you sign up for free account and fill out all the info and create your profile and contact some you are interested in since its a dating site when you get a message you can't
GetHuman: Let's quantify your experience contacting Plentyoffish. On a scale of 1 to 5, how easy is it go get help on a Plentyoffish problem?
~Bolo123: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bolo123: I'd give them a one out of five on communication.
GetHuman: And what about Plentyoffish's ability to quickly and effectively address your problem?
~Bolo123: For that I would say three out of five.
GetHuman: And finally- any advice for other Plentyoffish customers?
~Bolo123: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Plentyoffish to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bolo123 taken from his Plentyoffish customer service problem that occurred on November 20th, 2017.