Polaris: I wanted them to give me a replacement machine...
A Polaris customer review by GetHuman user ~screwedbypolaris from November 21st, 2017
Background on ~screwedbypolaris's case
GetHuman: ~screwedbypolaris - can you tell our other Polaris customers when your case took place?
~screwedbypolaris: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Polaris, and if so, how?
GetHuman: And which of these common Polaris customer issues best describes the reason you wanted to talk to them?
(Shows ~screwedbypolaris a list of common Polaris problems)
~screwedbypolaris: "Complaint" was why I was trying to call.
~screwedbypolaris's review of Polaris customer service
GetHuman: So how would you sum up your experience for GetHuman's Polaris customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~screwedbypolaris: I wanted them to give me a replacement machine,seeing as after buying it with ** miles on it and driving it myself for * miles before the engine failed.Horribly dissatisfied.
GetHuman: Let's quantify your experience contacting Polaris. On a scale of 1 to 5, how easy is it go get help on a Polaris problem?
~screwedbypolaris: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~screwedbypolaris: I'd give them a three out of five on communication.
GetHuman: And what about Polaris's ability to quickly and effectively address your problem?
~screwedbypolaris: For that I would say five out of five.
GetHuman: And finally- any advice for other Polaris customers?
~screwedbypolaris: Call them early in the day or late. Don't forget any personal or account information you might need for Polaris to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~screwedbypolaris taken from his Polaris customer service problem that occurred on November 17th, 2017.