Polaroid: In purchased a digital camera for a gift. It d...
A Polaroid customer review by GetHuman user ~Sewbike from November 7th, 2017
Background on ~Sewbike's case
GetHuman: ~Sewbike - can you tell our other Polaroid customers when your case took place?
~Sewbike: Yes I can. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Polaroid, and if so, how?
GetHuman: And which of these common Polaroid customer issues best describes the reason you wanted to talk to them?
(Shows ~Sewbike a list of common Polaroid problems)
~Sewbike: "Technical support" was why I was trying to call.
~Sewbike's review of Polaroid customer service
GetHuman: So how would you sum up your experience for GetHuman's Polaroid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sewbike: In purchased a digital camera for a gift. It didn't work I called Polaroid no customer service and they told me the batteries were too weak though they worked in my other cameras. I tried different combinations. When I called customer no service again, they said to fax them the receipt. I did that and never heard back. I will not purchase another Polaroid product and encourage others to stay away!!
GetHuman: Let's quantify your experience contacting Polaroid. On a scale of 1 to 5, how easy is it go get help on a Polaroid problem?
~Sewbike: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sewbike: I'd give them a one out of five on communication.
GetHuman: And what about Polaroid's ability to quickly and effectively address your problem?
~Sewbike: For that I would say one out of five.
GetHuman: And finally- any advice for other Polaroid customers?
~Sewbike: Call them early in the day or late. Don't forget any personal or account information you might need for Polaroid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sewbike taken from his Polaroid customer service problem that occurred on November 4th, 2017.