Polaroid: TERRIBLE service. I have been trying for over a...
A Polaroid customer review by GetHuman user GetHuman-268072 from October 30th, 2017
Background on GetHuman-268072's case
GetHuman: GetHuman-268072 - can you tell our other Polaroid customers when your case took place?
GetHuman-268072: Yeah. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Polaroid, and if so, how?
GetHuman: And which of these common Polaroid customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-268072 a list of common Polaroid problems)
GetHuman-268072: "Warranty claim" was why I was trying to call.
GetHuman-268072's review of Polaroid customer service
GetHuman: So how would you sum up your experience for GetHuman's Polaroid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-268072: TERRIBLE service. I have been trying for over a week now to get a manual sent. I have emailed, called. First spoke with an Erik, would not want to speak with him again. More emails, nothing. Then yesterday, ****, spoke w*a gal that was going to send the manual right out. Nothing again. The phone * for that call, *** *** ****. Terrible service.
GetHuman: Let's quantify your experience contacting Polaroid. On a scale of 1 to 5, how easy is it go get help on a Polaroid problem?
GetHuman-268072: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-268072: I'd give them a one out of five on communication.
GetHuman: And what about Polaroid's ability to quickly and effectively address your problem?
GetHuman-268072: For that I would say three out of five.
GetHuman: And finally- any advice for other Polaroid customers?
GetHuman-268072: Call them early in the day or late. Don't forget any personal or account information you might need for Polaroid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-268072 taken from his Polaroid customer service problem that occurred on October 28th, 2017.