Popular Mechanics: A very pleasant representative named Sunny rein...

A Popular Mechanics customer review by GetHuman user ~Anonymous from November 25th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Popular Mechanics customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Popular Mechanics, and if so, how?
~Anonymous: I used the 800-333-4948 number I found for on the GetHuman Popular Mechanics customer phone number page I was on: Popular Mechanics Customer Service Phone Number
GetHuman: And which of these common Popular Mechanics customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Popular Mechanics problems)
~Anonymous: "None of those really matches why I wanted to call Popular Mechanics that day." was why I was trying to call.

~Anonymous's review of Popular Mechanics customer service

GetHuman: So how would you sum up your experience for GetHuman's Popular Mechanics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: A very pleasant representative named Sunny reinstated my subscription without having an automatic renewal at the end of the two year subscription. She was a pleasure to deal with.
GetHuman: Let's quantify your experience contacting Popular Mechanics. On a scale of 1 to 5, how easy is it go get help on a Popular Mechanics problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Popular Mechanics's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Popular Mechanics customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Popular Mechanics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Popular Mechanics customer service problem that occurred on November 22nd, 2017.

Popular Mechanics

4.62 of 5 stars | 93 reviews

~Anonymous's Popular Mechanics Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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