Popular Mechanics: Julie solved the problem promptly, which was an...
A Popular Mechanics customer review by GetHuman user ~Longtime subscriber from November 24th, 2017
Background on ~Longtime subscriber's case
GetHuman: ~Longtime subscriber - can you tell our other Popular Mechanics customers when your case took place?
~Longtime subscriber: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Popular Mechanics, and if so, how?
GetHuman: And which of these common Popular Mechanics customer issues best describes the reason you wanted to talk to them?
(Shows ~Longtime subscriber a list of common Popular Mechanics problems)
~Longtime subscriber: "None of those really matches why I wanted to call Popular Mechanics that day." was why I was trying to call.
~Longtime subscriber's review of Popular Mechanics customer service
GetHuman: So how would you sum up your experience for GetHuman's Popular Mechanics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Longtime subscriber: Julie solved the problem promptly, which was an overpriced gift subscription for my nephew. She offered me a reasonable price for a * year extension of the gift, took my card information, and we were done in under two minutes. I did have my own subscription number handy, which I am sure sped the process along. Wish I had called sooner. She answered the phone in under a minute.
GetHuman: Let's quantify your experience contacting Popular Mechanics. On a scale of 1 to 5, how easy is it go get help on a Popular Mechanics problem?
~Longtime subscriber: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Longtime subscriber: I'd give them a five out of five on communication.
GetHuman: And what about Popular Mechanics's ability to quickly and effectively address your problem?
~Longtime subscriber: For that I would say five out of five.
GetHuman: And finally- any advice for other Popular Mechanics customers?
~Longtime subscriber: Call them early in the day or late. Don't forget any personal or account information you might need for Popular Mechanics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Longtime subscriber taken from his Popular Mechanics customer service problem that occurred on November 19th, 2017.