Presidents Choice: Had to go through the selection menus a few tim...
A Presidents Choice customer review by GetHuman user ~Wayne from November 7th, 2017
Background on ~Wayne's case
GetHuman: ~Wayne - can you tell our other Presidents Choice customers when your case took place?
~Wayne: Sure. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Presidents Choice, and if so, how?
GetHuman: And which of these common Presidents Choice customer issues best describes the reason you wanted to talk to them?
(Shows ~Wayne a list of common Presidents Choice problems)
~Wayne: "Where to buy" was why I was trying to call.
~Wayne's review of Presidents Choice customer service
GetHuman: So how would you sum up your experience for GetHuman's Presidents Choice customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wayne: Had to go through the selection menus a few times before I just pressed '*' to talk to a Customer Service Rep. Told her what I wanted to do (cancel my account) and she put me through to another Rep for the closure. About a * minute wait there, and then he went through the usual spiel about 'no fee' and 'better deal', blah blah blah. Just said no thanks and he said OK, asked my security credentials, and closed the account. Very easy.
GetHuman: Let's quantify your experience contacting Presidents Choice. On a scale of 1 to 5, how easy is it go get help on a Presidents Choice problem?
~Wayne: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wayne: I'd give them a five out of five on communication.
GetHuman: And what about Presidents Choice's ability to quickly and effectively address your problem?
~Wayne: For that I would say two out of five.
GetHuman: And finally- any advice for other Presidents Choice customers?
~Wayne: Call them early in the day or late. Don't forget any personal or account information you might need for Presidents Choice to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wayne taken from his Presidents Choice customer service problem that occurred on November 2nd, 2017.