Press-Register: Made * phone calls to Customer Service rep name...
A Press-Register customer review by GetHuman user GetHuman-313646 from November 26th, 2017
Background on GetHuman-313646's case
GetHuman: GetHuman-313646 - can you tell our other Press-Register customers when your case took place?
GetHuman-313646: Sure. It was evening, on November 24th.
GetHuman: Did you reach out to Press-Register, and if so, how?
GetHuman: And which of these common Press-Register customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-313646 a list of common Press-Register problems)
GetHuman-313646: "Lower my bill" was why I was trying to call.
GetHuman-313646's review of Press-Register customer service
GetHuman: So how would you sum up your experience for GetHuman's Press-Register customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-313646: Made * phone calls to Customer Service rep named Seth. I explained that I was trying to make a payment on line. There was a choice to pay by crd card or bank acct. No fields exist to pay by bank acct and if I input my Visa bankcard, it tells me it is invalid. He had no idea what the problem was and thought maybe tech support could help me. He tried to transfer me but it didn't work. I called back and he put me on hold to see how to do the transfer. He took my number and said they would call me back right away. I asked him if he knew if it was a customer serv person I would be talking to or a programmer. Doesn't matter. But he said he didn't know. Was this his *st day on the job, or is the Press-register is in a whale of a lot of trouble as I suspect? Linda Rux--Mobile, AL
GetHuman: Let's quantify your experience contacting Press-Register. On a scale of 1 to 5, how easy is it go get help on a Press-Register problem?
GetHuman-313646: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-313646: I'd give them a two out of five on communication.
GetHuman: And what about Press-Register's ability to quickly and effectively address your problem?
GetHuman-313646: For that I would say three out of five.
GetHuman: And finally- any advice for other Press-Register customers?
GetHuman-313646: Call them early in the day or late. Don't forget any personal or account information you might need for Press-Register to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-313646 taken from his Press-Register customer service problem that occurred on November 24th, 2017.