After years of using Priceline, we have recentl...
A Priceline customer review by GetHuman user ~Ralph from November 22nd, 2017
Background on ~Ralph's case
GetHuman: ~Ralph - can you tell our other Priceline customers when your case took place?
~Ralph: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~Ralph a list of common Priceline problems)
~Ralph: "Missing item" was why I was trying to call.
~Ralph's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ralph: After years of using Priceline, we have recently been booked into smoking rooms when we prefer non-smoking. The only recourse is to pay more at the hotel for a non-smoking room. Priceline was uninterested in helping us. Their customer service is poor to non-existent possibly due to limited English skills. Stay away from this outfit, we will forever more.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~Ralph: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ralph: I'd give them a three out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~Ralph: For that I would say two out of five.
GetHuman: And finally- any advice for other Priceline customers?
~Ralph: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ralph taken from his Priceline customer service problem that occurred on November 15th, 2017.