Beware: Priceline is a ripoff scam. I bid on a...
A Priceline customer review by GetHuman user GetHuman-237459 from November 10th, 2017
Background on GetHuman-237459's case
GetHuman: GetHuman-237459 - can you tell our other Priceline customers when your case took place?
GetHuman-237459: Yes. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-237459 a list of common Priceline problems)
GetHuman-237459: "Missing item" was why I was trying to call.
GetHuman-237459's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-237459: Beware: Priceline is a ripoff scam. I bid on a * to * star hotel minimum as an anniversary treat for my wife. Priceline came back with a * star hotel and charged me the full bid price ($** higher than the * star hotel going rate). All other travel review companies, including AAA, Hotels.com, TripAdvisor, etc. rate that hotel as * star. We didn't even stay there because we were looking for something nicer for our anniversary, but they charged us $*** anyway. I later found out that Priceline routinely, intentionally, and illegally overinflates their hotel ratings to sell inferior rooms at higher overinflated prices, ripping off their customers. Customer service was a joke - they are so rude, and they chuckled and practically agreed that they conduct this scam, but "it is their business". Beware: Priceline is a ripoff scam.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
GetHuman-237459: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-237459: I'd give them a three out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
GetHuman-237459: For that I would say one out of five.
GetHuman: And finally- any advice for other Priceline customers?
GetHuman-237459: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-237459 taken from his Priceline customer service problem that occurred on November 5th, 2017.