I used Priceline for years! I saved a lot of mo...
A Priceline customer review by GetHuman user GetHuman-nikkico from November 29th, 2017
Background on GetHuman-nikkico's case
GetHuman: GetHuman-nikkico - can you tell our other Priceline customers when your case took place?
GetHuman-nikkico: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nikkico a list of common Priceline problems)
GetHuman-nikkico: "Cancel or Change Booking" was why I was trying to call.
GetHuman-nikkico's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nikkico: I used Priceline for years! I saved a lot of money and I thought they were fantastic. Recently I was sent to the reading inn and the room was absolutely disgusting! I could not change my stay there with my * year old son. I called priceline customer service bc I use them every Friday and I didn't want to end up at this supposedly * star hotel again. They can not guarentee I wouldn't get this hotel again!!!!!!! I highly recommend that you don't use them for the reading area
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
GetHuman-nikkico: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nikkico: I'd give them a two out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
GetHuman-nikkico: For that I would say three out of five.
GetHuman: And finally- any advice for other Priceline customers?
GetHuman-nikkico: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nikkico taken from his Priceline customer service problem that occurred on November 22nd, 2017.